I really enjoyed my stay with the great coffee options and the clean, spacious room. However, there was no hot water in the shower, which was disappointing.

Helpful staff tried to resolve issues.

Upon arrival, we experienced a frustrating check-in process that was delayed for over an hour. The first room assigned to us had a malfunctioning A/C and a TV with poor reception, making our stay uncomfortable from the start. When we were moved to a different room, we found that it had issues as well. the curtain didn't function properly, and we were left without basic housekeeping services during our three nights there. Overall, it felt like a dismal experience.

Mixed feelings about this

The lobby is inviting and the outdoor fire pit area is perfect for relaxation

There's no breakfast option, which was disappointing

Couple getaway not entirely perfect

I enjoyed the modern look of the hotel and how friendly the staff was. One night, I had an issue with the TV remote and they replaced it right away and even checked in on me after. It felt nice to have that level of attentiveness from the staff.

It wasn't cheap, but still acceptable given the amenities provided.

Convenient on-site dining, Outdoor spaces for relaxation, Access to a small fitness room

Rooms lack ventilation!!! Housekeeping services are inconsistent!!! The layout needs revision for a more functional experience!!! Poor sound insulation between rooms disrupts sleep quality!!!

Exceptional customer service from Laquan

I had an amazing stay, highlighted by Laquan's outstanding hospitality. He remembered my name and ensured I had everything I needed, which made the experience feel personalized and welcoming. The location was great, making it easy to explore the nearby restaurants and attractions. however, the absence of free coffee and breakfast options was a slight disappointment.

We had a great time with friends, bowling at Bowlero and enjoying the greens at Quail Hollow Club. The staff was friendly and welcoming, making our stay enjoyable. Just know, there’s no free breakfast, but there are options nearby.

The bedroom in our suite was tight, and there were no drawers for luggage storage, which made unpacking a hassle.

The service at Courtyard Matthews was exceptional. Every staff member I met greeted me with a smile and offered help. I really appreciated the lady at the front desk. she checked in on me to ensure everything was alright in my room. The lobby looked really nice, giving off a warm and inviting vibe. My room was clean and had comfortable bedding. The separate sink area from the shower was convenient. However, the room had issues with the air conditioning. It was hard to find a comfortable temperature. it was either too hot or too cold. Also, the noise from the hallway and adjacent rooms was quite noticeable, which affected my sleep at times. Additionally, the limited gym equipment needs addressing. I would consider returning, hoping for improvements in air conditioning and sound insulation.

stayed for 2 nights with family and had a great experience. the room was spacious and comfortable, and the staff really went out of their way to ensure we felt welcomed. i appreciated the lovely atmosphere at the pool area and the convenient location, making our visit even more enjoyable.

the bathroom lacked ventilation.

Charming, Charming, Charming

I absolutely loved the beautifully remodeled lobby with its cozy vibe! The outdoor fire pit area became my favorite spot for evening relaxation, offering a perfect atmosphere for unwinding. Plus, the clean and spacious Queen Room with Two Queen Beds made my family's stay feel like a home away from home!

I highly recommend! 🥰🌟

The outdoor fire pit area was a gem, perfect for unwinding with friends after a long day. Plus, Monique at the bar truly shined, making our conversations as warm as the bread served with dinner.

The bathroom was lacking ventilation, making it a no-go for comfort. Also, arriving to rooms that weren't ready added to the wait and frustration after our long journey.